Building Quality into the Process

Building Quality into the Process for Managers and Workplace Leaders

📍 This program introduces Toyota’s approach to building quality into processes through effective leadership and workplace management. Participants will gain practical insights into Quality Assurance, ownership, and continuous improvement.

📍Led by a former Toyota Motor Corporation senior manager, this session explores JKK (Building in Quality with Ownership) and practical approaches to achieving sustainable quality improvements.

Training Curriculum

1. The roots of Toyota’s concept of Quality Assurance – Understand the fundamental principles and philosophy behind Toyota’s world-renowned Quality Assurance system.
2. Ji-Kotei-Kanketsu (JKK)-Building in Quality with Ownership – Understand Toyota’s JKK philosophy, where each process takes full ownership for quality and ensures defects are not passed on to the next stage.
3. JKK at production site – Learn how production teams take ownership of quality and prevent defects at the source.
4. JKK of staff duties – Explore how quality ownership can be applied to administrative and support functions beyond the production floor.
5. How to progress with JKK activities of staff duties- Discover practical steps for implementing and advancing JKK activities within daily staff operations.
6. Effect of JKK activities – Examine the impact of JKK on quality performance, employee engagement, and operational excellence.
7. Support tools for JKK activities – Learn about the key tools and methods used to sustain and strengthen JKK initiatives across the organization.

Course Led By:

• Nakamura Kimikazu

  • A former Chief Engineer at Toyota Motor Corporation.

  • Over 30 years of experience in vehicle design, development, and global engineering operations.

  • Currently serves as Vice President at Toyota Engineering Corporation, supporting organizations worldwide in applying TDS systems and kaizen practices.